Refund policy

Refund Policy

We want you to love your Midnight Blinds curtain. This policy explains when you can cancel or request a refund.

Cancel before dispatch
You can cancel your order for a full refund at any time before it is dispatched. Email emailstaffsupport@gmail.com with CANCEL and your order number in the subject line.

Refund requests: 14 days from ordering
Refund requests must be made within 14 days of placing your order. We do not accept returns for change of mind after that window.

Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery. We will send a replacement or issue a refund. You usually do not need to send the item back.

What we need from you
1. Your order number
2. Clear photos or a short video of the issue, including one image of the whole item
3. A brief description of the problem
4. A photo of the outer packaging as it arrived
Please keep the item and its packaging until your claim is resolved.

What is not covered
Small differences in colour, brightness or picture size compared with our photos and videos (these are LED lights, so they look slightly different in every room), normal wear, damage from misuse, water damage from incorrect use, using a power supply other than the one provided, delays within our stated shipping times, refused parcels or unpaid customs charges, and incorrect addresses entered at checkout.

How refunds are paid
Approved refunds go back to your original payment method only and are processed within 5 business days. Your bank may take a further 3 to 10 business days to show it. Shipping Protection and Express Shipping fees are non-refundable once an order has been dispatched.

Your legal rights
Nothing in this policy affects your statutory rights. If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel a distance purchase within 14 days of receiving it, and separate legal rights in respect of faulty goods. To exercise these rights, contact us at emailstaffsupport@gmail.com.

Please contact us first
If there is a problem with your order, email us before raising a dispute with your bank or card provider. We reply to every email within 2 business days and would rather put it right directly. If a payment dispute is raised, we will provide the payment provider with our full order record, including correspondence, dispatch confirmation and tracking.

Contact: emailstaffsupport@gmail.com