Shipping policy

Shipping Policy

We ship Midnight Blinds worldwide, free of charge.

Processing time
Orders are processed and prepared for dispatch within 11 to 14 days. If anything delays your order, we will email you before this estimate runs out.

Delivery time
After dispatch, delivery takes 7 to 21 days depending on your destination. In total, most orders arrive within about 18 to 35 days of ordering. These are estimates, not guarantees, and can be affected by customs, carrier capacity and seasonal peaks. We cannot guarantee delivery in time for a specific date or holiday.

Shipping costs
Standard shipping is free worldwide. Express Shipping is an optional add-on that gives your order priority processing; it does not change the carrier's delivery speed once dispatched.

Tracking
You will receive a tracking link by email once your order is dispatched. Please allow up to 72 hours for the first tracking update. If your tracking has not updated for 7 days, contact us.

Customs and import duties
Some countries charge import duties or taxes on arrival. These are the recipient's responsibility. Parcels refused because of unpaid customs charges are not eligible for a refund.

Your address
Please check your address carefully at checkout. You can change it within 12 hours of ordering by emailing us. If a parcel is returned as undeliverable because of an incorrect address, we can reship it at your cost or refund the order minus shipping costs.

Shipping Protection
Shipping Protection is an optional add-on at checkout. With Shipping Protection, we will replace or refund your order if it is lost (no tracking movement for 21 days), stolen, or marked as delivered but not received (report within 14 days of the delivery scan). Without Shipping Protection, risk passes to you when the parcel is handed to the carrier, and we will help you make a claim with the carrier. Damaged or faulty items are always covered under our Refund Policy. The Shipping Protection fee is non-refundable once the order has been dispatched.

Marked as delivered but not received
Carriers sometimes scan parcels as delivered early. Please wait 3 days and check with neighbours and your building's reception before contacting us. Claims must be made within 14 days of the delivery scan.

Contact: emailstaffsupport@gmail.com